Terms of Service

Introduction

Welcome to Ashford Facilities. These Terms of Service govern your use of our website and the commercial cleaning services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our website or services. If you do not agree with any part of these terms, you should not use our website or services. These terms apply to all visitors, users, and others who access or use our services.

Service Usage Terms

Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate, current, and complete information when requested
• Use our services only for lawful purposes and in accordance with these terms
• Respect the intellectual property rights of Ashford Facilities and third parties
• Not attempt to gain unauthorised access to our systems or interfere with their operation
• Not use our website or services in any manner that could damage, disable, or impair them
• Not transmit any viruses, malware, or other harmful code

Prohibited Uses

You may not use our website or services to:

• Engage in any unlawful or fraudulent activity
• Violate any applicable laws or regulations
• Infringe upon the rights of others, including privacy rights
• Harass, abuse, or harm another person or entity
• Collect or store personal data about others without their consent
• Impersonate any person or entity or falsely represent your affiliation
• Use automated systems to access our website without permission

Service Access and Requirements

Access to our commercial cleaning services requires:

• Enquiry Submission: Initial contact through our website, email, or telephone to discuss your requirements
• Site Assessment: Agreement to allow us to conduct a site visit to accurately assess your cleaning needs
• Service Agreement: Acceptance of our quotation and signing of a service agreement outlining the specific terms of your cleaning service
• Access Arrangements: Provision of appropriate access to your premises during agreed service times
• Payment Terms: Agreement to our payment terms and conditions as outlined in your service agreement

We reserve the right to refuse service or terminate existing service arrangements in cases of non-compliance with these terms or where safety concerns arise.

Account Creation and Management

Client Accounts

When you engage our services, you will be provided with account details for managing your service arrangements. You are responsible for:

• Maintaining the confidentiality of any access credentials provided
• Notifying us immediately of any unauthorised use of your account
• Ensuring all information provided remains accurate and up to date
• All activities that occur under your account

Account Security

To maintain account security:

• Choose strong passwords and keep them confidential
• Do not share your account credentials with unauthorised individuals
• Log out after accessing sensitive information
• Report any suspected security breaches immediately

Service Availability and Modifications

Service Uptime and Maintenance

We strive to provide reliable cleaning services according to the schedule outlined in your service agreement. However, service may occasionally be affected by:

• Scheduled maintenance periods
• Emergency situations or unforeseen circumstances
• Staff illness or unavailability, though we will endeavour to provide replacement staff
• Severe weather conditions that make access unsafe
• Events beyond our reasonable control

Service Modifications

We reserve the right to:

• Modify our service offerings and procedures to improve quality or efficiency
• Update our cleaning methods, products, or equipment
• Adjust pricing with reasonable notice as outlined in your service agreement
• Temporarily suspend services for legitimate business or safety reasons

We will provide reasonable notice of any significant changes that affect your service.

Fair Usage Guidelines

Our services are provided based on fair and reasonable use. This includes:

• Scope of Work: Services will be performed according to the agreed scope. Additional tasks beyond the agreed scope may incur extra charges
• Access Requirements: Clients must provide reasonable access to premises during agreed service times
• Health and Safety: Clients must maintain a safe working environment and inform us of any hazards
• Special Requirements: Any special cleaning requirements or sensitive areas should be communicated in advance
• Cancellations: Service cancellations should be made according to the notice period specified in your agreement

Geographic Service Areas

Our commercial cleaning services are primarily available in Manchester and surrounding areas. Service availability may depend on:

• Distance from our base of operations
• Accessibility of the location
• Minimum service requirements for certain areas
• Availability of trained staff for the location

Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Ashford Facilities or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and download content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Your Content

When you submit content to us (such as feedback, reviews, or communications), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for business purposes related to our services.

Trademarks

The Ashford Facilities name and logo are trademarks of Ashford Facilities. Other trademarks appearing on our website are the property of their respective owners. You may not use any trademark without prior written permission from the trademark owner.

Payment Terms

Specific payment terms will be outlined in your service agreement. Generally:

• Invoices are issued according to the frequency specified in your agreement (monthly, quarterly, etc.)
• Payment is due within the timeframe specified on the invoice
• Late payments may incur interest charges as permitted by law
• Continued non-payment may result in service suspension or termination
• Price increases require notice as specified in your agreement

We accept various payment methods as outlined in your service agreement.

Service Cancellation and Termination

Either party may terminate the service agreement by providing notice as specified in the agreement. We reserve the right to terminate services immediately if:

• You breach these Terms of Service or your service agreement
• Your account is significantly overdue
• We are unable to provide safe working conditions
• You engage in abusive or threatening behaviour towards our staff

Upon termination, you remain responsible for all outstanding payments for services rendered.

Changes to These Terms

We may update these Terms of Service from time to time. When we make changes, we will update the date at the top of this page and, where appropriate, notify existing clients.

Continued use of our website or services after changes have been made constitutes acceptance of the updated terms. We encourage you to review these terms periodically.